ARCC Digital Design & Operational Enablement
Client: Los Angeles World Airports (LAWA)
Partner: SDI
Engagement: Airport Response Coordination Center (ARCC) Systems Design & Integration
Role: System Analysis, Interface Architecture, Testing, Training & Technical Documentation Lead
E.K Associates supported SDI in designing and implementing the new Airport Response Coordination Center (ARCC) for Los Angeles International Airport. Acting as system integration subject matter experts, we led the design, specification, and deployment guidance for mission-critical platforms spanning dispatch, access control, life safety, and mass notification systems.
We engineered software integrations for Data911 (computer-aided dispatch), Picture Perfect (access control), FireWorks (life safety), and Everbridge (mass notification), enabling interoperable command-center operations through the NICE Situator orchestration platform.
Through hands-on advisory and delivery support, we helped LAWA establish a connected command environment that enhanced situational awareness, incident response, and decision support across safety and operations functions.
The E.K Advantage
Mission-Ready System Integration Expertise
We served as SMEs guiding system architecture, functional design, interface definition, and operational alignment across ARCC technologies.
Human-Centered Interface & Training Focus
We specialized in designing user experiences and training disciplines that improved operator adoption and mission readiness.
Documentation & Knowledge Transfer Excellence
We produced technical specifications, user documentation, and operational reference materials to support sustainment and scaling.
Key Features & Work Performed
Systems Analysis & Integration Architecture
• Assessed business requirements, system capabilities, and operational needs
• Defined interface logic, integration workflows, and alignment to command-center objectives
Design Specifications & Technical Documentation
• Authored system requirement specifications, functional design documents, and operator reference guides
User Experience & Training Enablement
• Provided user training, knowledge transfer, and adoption support during implementation
Impact Delivered
✔ Integrated operational data flows and command-center functionality
✔ Stronger collaboration between dispatch, life safety, access, and notification systems
✔ Reduced training barriers through usable interfaces and structured onboarding
✔ Mission-critical readiness through documented procedures and scalable design approaches
