Integrated Technology Modernization & Systems Support Services
Client: County of Orange – Children and Family Services
Project: Project Management & Systems Integration Services
Role: Project Management
• Application Development
• CWS/CMS & Infrastructure Support
Empowering Mission-Critical Child Welfare Operations Through Technology
For more than a decade, E.K Associates partnered with the County of Orange Children and Family Services to modernize and support the agency’s technology ecosystem—ensuring stability, reliability, and operational excellence across CWS/CMS, infrastructure, and end-user environments. Our team served as the agency’s ongoing technology and integration partner, delivering enterprise-grade support across project management, systems implementation, software development, training, database management, and security operations.
Through long-term partnership, we strengthened system performance, enhanced staff productivity, improved security posture, and enabled seamless transitions to modern technologies with minimal disruption to frontline operations.
The E.K Advantage
Comprehensive Systems Implementation & Integration Support
We delivered end-to-end support across systems implementation, data integration, database administration, hardware upgrades, and both server-based and web-based application environments—ensuring alignment with agency reporting and operational needs.
CWS/CMS Application Expertise & End-User Enablement
Our team provided extensive CWS/CMS user support, including on-site troubleshooting, Computer-Based Training (CBT), custom training materials, and testing for both standard and proprietary applications.
Enterprise-Level Program & Project Management
We led technology initiatives from planning through rollout, coordinating stakeholders, managing timelines, mitigating risks, and ensuring successful adoption of new systems and upgrades.
Service Desk Operations & Onsite Technical Support
E.K staffed and supported the agency’s service desk, delivering timely issue resolution, hands-on troubleshooting, and frontline support across software, hardware, and network services.
Security & Compliance Administration
We managed system security operations—including virus eradication, intrusion detection and prevention, encryption, spyware mitigation, and end-user identity authentication—ensuring compliance with state and federal standards.
Email & Collaboration System Administration
Our team provided full administration of the agency’s email infrastructure, including mailbox management, distribution lists, permissions, wireless device integration, and public folder governance.
Inventory & Asset Lifecycle Management
We tracked and monitored hardware and software assets across the organization, ensuring accurate licensing and alignment with regulatory requirements.
Infrastructure Support & Seamless System Transitions
E.K assisted with infrastructure modernization efforts, upgrading systems, supporting IT operations projects, and integrating new technologies into the existing environment with minimal downtime and maximum transparency to users.
Execution of Special Systems Projects
We planned, executed, and rolled out special technology initiatives—from targeted enhancements to large-scale infrastructure improvements—supporting the agency’s evolving operational needs.
Impact Delivered
✔ A decade-long modernization partnership supporting mission-critical child welfare operations
✔ Improved reliability, stability, and scalability of CWS/CMS and supporting systems
✔ Strengthened security and compliance posture across applications and infrastructure
✔ Enhanced end-user productivity through training, CBT, and ongoing support services
✔ Streamlined operations with modernized processes, upgraded hardware/software, and better-integrated systems
✔ Reduced operational disruptions with smooth, well-managed transitions to new technologies
