Digital Framework & Governance Strategy
Client: Los Angeles World Airports (LAWA)
Partner: Ross & Baruzzini
Project: Digital Framework Development & Governance Requirements
• Web & Guest Experience SME
• Governance Framework Design
• Stakeholder Engagement
Advancing LAWA’s Digital Evolution Through Strategic Discovery & Governance Design
E.K Associates, working in partnership with Ross & Baruzzini, supported LAWA’s enterprise initiative to define its first comprehensive Digital Framework and Governance Strategy. Our team served as Subject Matter Experts in web-based platforms, digital guest experience, and operational digitalization—helping lay the groundwork for LAWA’s long-term digital transformation.
Across two major phases, we assessed LAWA’s current digital ecosystem, engaged cross-department stakeholders, identified gaps and modernization opportunities, and developed a high-level roadmap to guide future digital investments. Our work provided LAWA with a clear
strategic foundation for expanding digital services, improving customer experience, and enhancing operational readiness.
The E.K Advantage
Deep Expertise in Digital Experience & Airport Technology
Our specialists brought hands-on experience in airport digital ecosystems, guest experience platforms, and enterprise web applications—ensuring LAWA’s digital roadmap aligned with both industry innovation and operational realities.
Holistic Discovery Across Systems, Stakeholders & Platforms
We conducted detailed assessments of LAWA’s digital assets, platforms, usage patterns, and technology enablers, identifying strengths, gaps, and opportunities for modernization across departments and customer channels.
Future-Focused Governance Framework
E.K designed a forward-looking digital governance model that established decision-making structure, ownership, prioritization methods, and standards required to support sustainable digital growth.
Strategic Roadmap for Digital Evolution
Our recommendations provided LAWA with an actionable starting point for deploying next-generation platforms, improving digital consistency, and enhancing omni-channel customer engagement.
What We Delivered
Phase 1 – Digital Discovery & Current-State Assessment
E.K Associates supported LAWA and Ross & Baruzzini by: • Conducting a comprehensive assessment of LAWA’s existing digital tools, channels, and capabilities • Reviewing current platforms used to deliver digital services and identifying technology limitations • Benchmarking LAWA’s digital maturity against industry best practices and leading airport operators • Interviewing cross-functional stakeholders to document digital priorities, pain points, and desired capabilities • Identifying opportunities for new digital channels, customer experience improvements, and operational automation Outcome: A complete picture of LAWA’s current digital footprint, stakeholder needs, gaps, and untapped opportunities—establishing foundational insights for long-term digital strategy.
Phase 2 – Digital Strategy Direction & Governance Framework
In Phase 2, E.K Associates: • Delivered a high-level strategic direction for LAWA’s digital evolution • Defined initial recommendations for digital platform modernization and integration • Developed a governance framework to guide digital decision-making, roles, and oversight • Outlined the foundational requirements for future digital product development and enterprise adoption Outcome: A strategic roadmap and governance foundation positioning LAWA to begin building a modern, scalable digital ecosystem aligned with its operational and guest-experience goals.
Impact Delivered
✔ A clear understanding of LAWA’s current digital capabilities and maturity
✔ A strategic direction for future digital services and platforms
✔ Governance guidance enabling consistent, structured digital development
✔ Greater alignment across departments, stakeholders, and technology partners
✔ A foundation for creating a cohesive, modernized digital experience for LAWA passengers and staff
