Terminal Operations Training & Integrated Systems Readiness
Client: Los Angeles World Airports (LAWA)
Partner: DirectAV
Engagement: Terminal 6 Renovation – Operational Systems Training & Change Readiness
• User Enablement
• Operational Adoption Support
E.K Associates supported DirectAV in preparing LAWA’s terminal operations and federal partners for the integrated systems deployed under the Terminal 6 modernization project. This initiative enabled domestic gates to function as international arrival points through sterile corridor activation and real-time mode changes — requiring new procedures, new technology interactions, and seamless operator adoption.
Acting as training and operational readiness specialists, E.K Associates delivered hands-on instruction, user enablement, and multi-agency alignment to ensure smooth system integration and safe, compliant terminal operations.
The E.K Advantage
Mission-Focused Training for Critical Airport Operations
We designed and delivered training that equipped frontline teams to operate complex safety, access, and monitoring technologies reliably and confidently.
Multi-Agency Training & Alignment Expertise
We coordinated training across airport operators, TSA, and Federal Customs teams — enabling consistent understanding and coordinated execution.
Integrated System Knowledge Transfer
We ensured staff could operate the Door Control & Monitoring System (DCMS), NICE Vision VMS/VSS platforms, and related supervisory interfaces through scenario-driven instruction and operational walkthroughs.
Key Features & Work Performed
1. Terminal Operations Training Design & Delivery
• Developed curriculum and delivery models tailored to operational readiness needs
• Conducted technical training sessions for frontline staff and supervisors
2. Multi-Stakeholder Coordination & Enablement
• Delivered system training to: – U.S. Customs & Border Protection (CBP) – Terminal 6 Consortium operations users – TSA officers and supervisory staff
3. Adoption Support & Operational Confidence
• Provided knowledge reinforcement, Q&A support, and transition assistance to ensure proper systems use post-deployment
Impact Delivered
✔ Improved operational readiness for multi-use terminal configurations
✔ Strengthened coordination between airport operators and federal agencies
✔ Faster system adoption and reduced operational risk
✔ Increased training confidence for safety-critical personnel
