Workforce Scheduling Modernization & Operational Efficiency Support
Client: Los Angeles World Airports (LAWA)
Partner: SDI
Project: Implementation of Kronos Workforce Telestaff Scheduling (WFTS)**
• Requirements Development
• Testing
• Training
• Technical Documentation**
Workforce Scheduling Modernization & Operational Efficiency Support
E.K Associates partnered with SDI to support the implementation of the Kronos Workforce Telestaff Scheduling System (WFTS) across multiple divisions at LAX. The initiative focused on improving operational staffing efficiency, modernizing legacy scheduling processes, and ensuring LAWA teams could manage personnel assignments with reliability, accuracy, and transparency.
By combining business analysis, system configuration, user training, and documentation leadership, E.K Associates helped LAWA streamline scheduling workflows, reduce manual processes, and prepare for long-term operational success.
The E.K Advantage
Business Process Analysis & Requirements Definition
We conducted in-depth evaluations of LAWA’s historic staffing workflows, analyzing:
· Shift structures
· Union rules
· Division-specific scheduling models
· Overtime and backfill logic
· Manual workarounds used across departments
Our team translated these legacy processes into optimized WFTS configurations—ensuring the new system aligned with real-world operational requirements.
Data Conversion & System Configuration Support
E.K Associates converted existing scheduling data and historical assignment records into WFTS, ensuring:
· Clean data migration
· Accurate mapping of schedules, assignments, and personnel
· Validation of system rules and logic
· Smooth onboarding for each participating division
This foundation allowed LAWA staff to adopt WFTS quickly and confidently.
Comprehensive User Training & System Adoption
To ensure effective system rollout, our team:
· Delivered hands-on training for supervisors, schedulers, and administrative users
· Developed instructional guides and quick reference material
· Provided on-site support during initial go-live periods
· Facilitated knowledge transfer to LAWA’s internal teams
These efforts accelerated adoption and reinforced long-term operational readiness.
User Acceptance Testing (UAT) & Quality Validation
We facilitated structured testing cycles that validated:
· Scheduling workflows
· Exception rules
· Notification and communication features
· Reporting accuracy
· Cross-division scheduling scenarios
By identifying and resolving issues early, E.K ensured the system delivered reliable and predictable performance at launch.
Technical Documentation & Process Standardization
Our team reviewed, edited, and developed a complete documentation suite, including:
· User guides
· System configuration overviews
· Process flow diagrams
· Testing scripts
· Training materials
We improved clarity, usability, and consistency across all system documentation—supporting LAWA’s long-term sustainability and staff onboarding needs.
SME Coordination & Implementation Support
Working closely with Subject Matter Experts across various divisions, E.K Associates:
· Gathered division-specific requirements
· Validated scheduling rules and constraints
· Ensured alignment with operational needs
· Supported focused rollout activities
This collaboration ensured the WFTS system worked seamlessly across diverse operational environments.
Impact Delivered
✔ Modern, centralized scheduling across multiple LAX divisions
✔ Reduced manual effort and improved scheduling accuracy
✔ Streamlined processes aligned with staffing policies and real-world operational demands
✔ Faster adoption through training, documentation, and go-live support
✔ Stronger workforce readiness through reliable, automated scheduling
✔ Clearer visibility into personnel assignments and shift coverage
✔ A scalable scheduling framework supporting future airport growth
