Identity Management Modernization & Secure Credentialing Transformation
Client: Los Angeles World Airports (LAWA)
Partner: Convergint Technologies, LLC
Project: Implementation of LAWA’s Identity Management & Credentialing System (IMCS)
• Technical Documentation Leadership
• Process Optimization**
Advancing Airport Security Through Modern Identity & Credentialing Systems
E.K Associates partnered with Convergint Technologies to support the modernization and implementation of LAWA’s Identity Management and Credentialing System (IMCS)—a mission-critical platform that manages secure access, badge provisioning, compliance workflows, and identity lifecycle processes for LAX and Van Nuys Airport.
Acting as project management and documentation leaders, our team enhanced delivery discipline, strengthened project governance, and elevated documentation quality to ensure IMCS was scalable, secure, and ready for enterprise-wide adoption.
Through deep assessment, structured PMO guidance, and meticulous content development, E.K Associates helped LAWA enhance airport security, streamline credentialing operations, and establish repeatable processes for future modernization efforts.
The E.K Advantage
Strategic Assessment of Project & Portfolio Management Practices
We performed a formal evaluation of LAWA and Convergint’s methodologies and tools across seven key success factors. This assessment provided insights into: · PM maturity · Portfolio governance · Change management readiness · Documentation processes · Strategy alignment · Role clarity & communication pathways · Operational effectiveness The findings informed a roadmap for improving PM discipline across IMCS and related airport-security programs.
Project Management Process Design & Governance Implementation
E.K Associates strengthened IMCS project delivery by: · Establishing and refining PM processes · Creating standardized templates, workflows, and toolkits · Implementing governance structures for reporting, decisions, and escalations · Introducing documentation controls and auditability measures · Enhancing visibility into project milestones, risks, and dependencies These improvements ensured consistent, transparent, and high-quality project execution.
Technical Documentation Leadership & Content Development
Our documentation team collaborated with engineers, SMEs, and technical leads to create a robust and maintainable documentation suite, including: · End-user guides · System administration manuals · Configuration & installation guides · Upgrade and release documentation · HTML and PDF versions for multi-platform access We transformed technical content into clear, intuitive, and user-focused resources that improved adoption and long-term maintainability.
Quality Assurance & Feature Validation Support
As part of PM and documentation excellence, our team: · Conducted QA testing across IMCS features · Validated functionality against requirements · Documented defects and enhancement opportunities · Ensured alignment between engineering output, documentation, and user expectations This helped ensure IMCS delivered a reliable and secure user experience.
Documentation Standards, Reviews & Continuous Improvement
We established documentation standards and guidelines for all contributors and: · Reviewed content authored by vendors and team members · Ensured consistency across technical manuals · Improved clarity, usability, and accessibility · Maintained version control and content governance This created a uniform, high-quality documentation ecosystem for LAWA.
Impact Delivered
✔ A structured, mature project management framework supporting IMCS modernization
✔ Stronger governance, improved delivery discipline, and clearer stakeholder alignment
✔ A comprehensive, user-driven documentation suite for long-term system sustainment
✔ Higher-quality technical content supporting smooth onboarding and operations
✔ Improved visibility into project risks, milestones, and portfolio performance
✔ Elevated consistency, usability, and clarity across all IMCS documentation artifacts
