Oracle Systems Reliability & Operational Support
Client: Dallas County
Engagement: Oracle Database Administration & Enterprise Application Support
• System Performance Oversight
• Security & Reliability Assurance
E.K Associates supported Dallas County as the lead Oracle Database Administration specialist responsible for maintaining mission-critical applications, platforms, and enterprise data environments. Our team managed and optimized the Oracle E-Business Suite ecosystem alongside high-visibility county systems — including the public website, KRONOS workforce software, bioterrorism response systems, and election management platforms.
Through proactive monitoring, tuning, and issue resolution, we strengthened system reliability, improved uptime, and safeguarded sensitive operational data required for government continuity and public trust.
The E.K Advantage
Mission-Critical Platform Support
We ensured availability and operational stability across multiple county systems powering public services and operational continuity.
Security-Driven Administration
We evaluated compliance with IT security requirements, monitored vulnerabilities, and enforced database security controls.
Real-Time Performance & Reliability Management
We diagnosed and resolved database performance, downtime, and service stability issues before they impacted county operations.
Key Features & Work Performed
1. 24/7 Database Monitoring & Performance Assurance
• Provided around-the-clock oversight for production environments
• Evaluated system performance, availability, and compliance posture
2. Security Oversight & Risk Mitigation
• Supported data protection strategies and enforced secure configuration principles
• Escalated and mitigated risks tied to access, integrity, and operational exposure
3. Issue Resolution & Optimization Support
• Troubleshot operational impacts related to downtime and degradation
• Tuned performance parameters and optimized workloads to support business continuity
Impact Delivered
✔ Increased uptime and operational resilience for public-facing county systems
✔ Strengthened Oracle security posture and compliance visibility
✔ Faster resolution of system performance issues and downtime risks
✔ Greater confidence in data integrity and availability across mission-critical workloads
